IMPORTANT SHIPPING INFORMATION

Vosges Haut-Chocolat products use only the finest ingredients, including fresh cream, and have a limited shelf life. Due to the perishable nature of our chocolate collections, we partner with UPS and offer shipping methods which ensure all our haut-chocolat is delivered in perfect condition. During order processing, we monitor temperature and transit time to ensure that all packages arrive fresh and un-melted.

11PM CST DAILY CUT-OFF TIME

Orders placed at vosgeschocolate.com before 11PM CST will be processed for shipping on the future ship date selected during checkout. Orders placed on the Vosges App will be processed on the next available shipping date. Orders that require a specific or future ship date must be placed through the website or our Chocolate Concierge. 

GENERAL SHIPPING POLICY

Please note that UPS has suspended their delivery guarantee and although we may process your order on time and transfer the package to UPS for 2nd Day or Next Day delivery, the order might not appear in the UPS system for 24 hours which may cause delay on your expected delivery. Unfortunately, this is out of our control, and we apologize for any inconvenience it may cause.

Vosges Haut-Chocolat accepts orders shipping to the Continental US, Hawaii, Alaska, and Canada. All our orders ship exclusively with UPS and transit and delivery times are set per UPS. All orders ship from our Chocolate Temple Warehouse in Chicago Illinois. Shipments are fulfilled from Monday through Thursday during cooler months and Monday through Wednesday from May to September. See below for more details on our WARM WEATHER AND SUMMER SHIPPING POLICY.  

Delivery by UPS is Monday through Friday. In some cases, orders shipped UPS Ground may deliver on a Saturday however no Sunday deliveries are available regardless of the shipping method used. UPS does not pick up orders on Saturday or Sunday or during bank holidays such as Independence Day, Thanksgiving, Christmas Day, and New Year’s Day.

If Ground shipping is not available during checkout, 2nd Day Air or faster shipping is required** to ensure that your haut-chocolat arrives in perfect condition. This includes minimizing time in transit as well as warm weather considerations.

**AS OF SEPTEMBER 22ND, 2022: These states require 2nd Day due to time in transit and/or temperatures during transit and delivery: AL, AK, CA, CO, FL, GA, HI, ID, LA, MS, MT, NV, NM, OK, OR, SC, TX, UT, WA, WY.

To protect the quality of your chocolate, we may hold your package for shipping until the following Monday to ensure minimal time in transit under these circumstances:

• The package will not arrive by Friday. *Select residential locations may qualify for Ground Saturday delivery.
• The weather requires cooling materials. Our cooling materials will last for up to three days and cannot accommodate weekend shipping.
• The collections in the order are highly perishable and have 14 day or lesser shelf life.
• The temperatures at the destination are predicted to be over 95 degrees during the transit and delivery period. To ship to temperatures of 95+ degrees, overnight shipping may be required.

IOS/ANDROID APP SHIPPING POLICY

All orders placed through the Vosges Haut-Chocolat App will be shipped on the next available shipping date. Orders that require a specific or future ship date must be placed through the website or our Chocolate Concierge. 

SHIPPING RATES

Please see the banner at the top of our website for our current Free Shipping offers. These offers can change at any time.

If you do not meet the minimum order total required to get free shipping, you will be charged according to the chart below.  All shipping thresholds are before tax and after discounts.

Please note, free shipping is not available for Hawaii, Alaska or Canadian Shipments. Shipping to Hawaii and Alaska will incur a $30 surcharge to the regular shipping fees. Shipping to Canada is based on province and will be provided during checkout. Please reference our International Shipping Policy below for further information.

From May to August Next Day Air is required for all orders shipping to locations in Arizona.

EXPLANATION OF 2ND DAY AND NEXT DAY TRANSIT TIMES

2nd Day and Next Day services is provided by UPS and does NOT offer Saturday or Sunday delivery. The terms Next day or 2nd day refer to the business days in transit and is not reflective of the number of days since your order was placed or processed by our shipping team. For example, an order placed on a Friday even if shipped via Next Day will ship on Monday and likely be delivered on Tuesday depending on UPS volume.

DELIVERY TIMES FOR BUSINESSES & RESIDENCES

Deliveries are generally made to residential locations Monday through Friday between 9am-8pm and commercial locations Monday through Friday between 9am -5pm. Select residential locations may qualify for Ground Saturday or Sunday delivery. 2nd Day Air and Next Day Air deliver on weekdays only. Delivery times are based on UPS guidelines and cannot be altered by Vosges.

WARM WEATHER AND SUMMER SHIPPING POLICY

To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer 2-Day Shipping. Ground shipping availability varies throughout the year based on the temperatures and time in transit. All shipping boxes will include complimentary cooling materials where needed. Our ice gel packs are non-toxic and reusable. We will let the customer know if any changes to the shipping schedule will be necessary.

From June through August all orders shipping to Arizona require Next Day shipping due to the extreme temperatures during those months. This maybe be extending depending on weather trends during this time. Most Next Day deliveries are made by noon (12pm) local time. Please be sure to retrieve your package as close to delivery as possible, our cooling materials cannot withstand the afternoon sun.

If for any reason your order arrives melted, please reach out to our Chocolate Concierge Department and we will do what we can to help make it right for you.

INTERNATIONAL SHIPPING

We currently offer shipping to Canada. Canada destinations are not eligible for Free Shipping. Shipping rates to Canada use UPS as the broker and include taxes and duties to residential locations. For business deliveries, Canadian policies allow the business to determine the broker and additional taxes and duties may be assessed at the time of delivery. Unfortunately, this is out of our control and fees cannot be paid for by Vosges once the package has been assigned a third-party broker.

EXPECTED TRANSIT TIMES BY SHIPPING METHOD

Packages shipped via Ground shipping are generally in transit for 1 to 5 business days based upon the destination and carrier volume. In select residential locations, packages shipped Ground may deliver on Saturday. If Ground shipping isn’t available at check-out, time in transit or temperature restrictions require expedited shipping to avoid melting or spoilage.

Packages shipped via 2nd Day Air or Next Day Air shipping deliver Monday through Friday only. Please refer to the Express shipping charts below for more information on when your package should arrive. If your order needs to arrive by a specific date, we encourage you to choose an Express shipping method.

 

 

SHIPPING DAYS

Monday, Tuesday, and Wednesday are our primary shipping days. Choose an appropriate day for your order to leave our warehouse based on the chart below. Some orders may be able to ship on Thursday or Friday depending on the temperature at destination and the selected ship method. Orders subject to warm weather shipping or transit time restrictions may require packages to be held for shipping until the following Monday.

*Packages that require cooling materials or have longer transit times may be held until the following Monday.

VOSGES SHIPPING HOLIDAYS.

Our warehouse is closed, and we do not ship packages on the following days, regardless of the day of the week.

January 1st

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

SHIPPING ALCOHOL

You must be 21 years of age or older to order, purchase or receive delivery of wine product. An adult signature (21 years or older) is required by law at time of delivery. 

ADDITIONAL QUESTIONS

Feel free to contact our Chocolate Concierge at vosges@vosgeschocolate.com or call 1.888.301.YUMM (9866). You can also live chat with us during regular business hours M-F 9am-5pm CST by clicking the chat icon at the bottom of your screen.