Vosges Haut-Chocolat products use only the finest ingredients, including fresh cream, and have a limited shelf life. Due to the perishable nature of our chocolate collections, we offer shipping methods which ensure all our haut-chocolat is delivered in perfect condition. During order processing, we monitor temperature and transit time to ensure that all packages arrive fresh and un-melted.

HOLIDAY 2024 SHIPPING CUT-OFFS

Shipping Method Last Day to Order for Christmas Last Day to Ship
Ground 12/16 12/17
2-Day 12/17 12/18
Overnight 12/21 12/23

11PM CST DAILY CUT-OFF TIME

Orders placed at vosgeschocolate.com before 11PM CST will be processed for shipping on the future ship date selected during checkout. 

GENERAL SHIPPING POLICY 

Please note that our carrier has suspended its delivery guarantee and although we may process your order on time and transfer the package to our carrier for 2nd Day or Overnight delivery, the order might not appear in their system for 24 hours which may cause a delay on your expected delivery. Unfortunately, this is out of our control, and we apologize for any inconvenience it may cause.

Vosges Haut-Chocolat accepts orders shipping to the Continental US, Hawaii, Alaska, and Canada. At this time, we are not able to accept orders shipping to PO Box or APO addresses. All orders ship from our Chocolate Temple Warehouse in Chicago, Illinois. During the cooler months, shipments are fulfilled from Monday through Thursday. During the warmer months we offer limited shipping on Monday, Tuesday and Wednesday. Our website calendar picker (available online at checkout) will have the most up to date shipping availability. Please visit our WARM WEATHER AND SUMMER SHIPPING POLICY for more details. 

Delivery is Monday through Saturday in most areas. In some cases, orders shipped Ground may deliver on a Saturday however no Sunday deliveries are available regardless of the shipping method used. Our carrier does not pick up orders on Saturday or Sunday or during bank holidays such as Independence Day, Thanksgiving, Christmas Day, and New Year’s Day.

If Ground shipping is not available during checkout, 2nd Day Air or Overnight Shipping is required to ensure that your haut-chocolat arrives in perfect condition. This includes minimizing time in transit as well as warm weather considerations.

To protect the quality of your chocolate, we may hold your package for shipping until the following Tuesday to ensure minimal time in transit under these circumstances:

  • Certain zip codes require 2nd Day or Overnight to limit days in transit and ensure safe delivery. Any specific questions about shipping dates or shipping methods should be directed to

  • The package will not arrive by Friday. *Select residential locations may qualify for Ground Saturday delivery.

  • The weather requires cooling materials. Our cooling materials will last for up to three days and cannot accommodate weekend shipping.

  • The collections in the order are highly perishable and have 14 day or lesser shelf life.

  • The temperatures at the destination are predicted to be over 95 degrees during the transit and delivery period. To ship to temperatures of 95+ degrees, overnight shipping may be required.

SHIPPING ALCOHOL

You must be 21 years of age or older to order, purchase or receive delivery of wine product. An adult signature (21 years or older) is required by law at time of delivery. We cannot ship wine internationally or to the following states: AL, AK, DE, KY, MA, MI, MS, NJ, OK, RI, SD, TX, UT, VT

SHIPPING RATES

Please see the banner at the top of our website for our current Free Shipping offers. These offers can change at any time.

If you do not meet the minimum order total required to get free shipping, you will be charged according to the chart below.  All shipping thresholds are before tax and after discounts.

Free Shipping Offer: Orders $150+ are eligible for Free Ground Shipping (to select states) with code: GROUND150 at checkout. See full terms and conditions here. 

Continental United States

 

Ground

$15

2nd Day Air

$28

Overnight

$35

 

Non-Continental US & International Options

2nd Day

Hawaii

$58

Alaska 

$58

Canada

$100

 

Please note, free shipping is not available for Hawaii, Alaska, or Canadian Shipments. Shipping to Hawaii and Alaska will incur a $30 surcharge to the regular shipping fees. Shipping to Canada is based on province and will be provided during checkout. Please reference our International Shipping Policy below for further information.

From May to August Overnight Shipping is required for all orders shipping to locations in Arizona.

BULK RATES

EXPLANATION OF 2ND DAY AND OVERNIGHT TRANSIT TIMES

2nd Day and Overnight services are provided by our carrier and does NOT offer Sunday delivery. The terms Overnight or 2nd day refer to the business days in transit and is not reflective of the number of days since your order was placed or processed by our shipping team. For example, an order placed on a Friday even if shipped via Overnight will ship on Monday and likely be delivered on Tuesday depending on carrier volume.

DELIVERY TIMES FOR BUSINESSES & RESIDENCES

Deliveries are generally made to residential locations Monday through Saturday between 9am-8pm and commercial locations Monday through Friday between 9am -5pm. Select residential locations may qualify for Ground Saturday or Sunday delivery. 2nd Day Air and Overnight deliver on weekdays only. Delivery times are based on carrier guidelines and cannot be altered by Vosges.

WARM WEATHER AND SUMMER SHIPPING POLICY

To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer 2-Day Shipping. Ground shipping availability varies throughout the year based on the temperatures and time in transit. All shipping boxes will include complimentary cooling materials where needed. Our ice gel packs are non-toxic and reusable. We will let the customer know if any changes to the shipping schedule will be necessary.

From June through August all orders shipping to Arizona require Overnight shipping due to the extreme temperatures during those months. This may be extended depending on weather trends during this time. Most Overnight deliveries are made by noon (12pm) local time. Please be sure to retrieve your package as close to delivery as possible, our cooling materials cannot withstand the afternoon sun.

If for any reason your order arrives melted, please reach out to our Chocolate Concierge Department and we will do what we can to help make it right for you.

INTERNATIONAL SHIPPING

We currently offer shipping to Canada. Canada destinations are not eligible for Free Shipping. Shipping rates to Canada include taxes and duties to residential locations. For business deliveries, Canadian policies allow the business to determine the broker and additional taxes and duties may be assessed at the time of delivery. Unfortunately, this is out of our control and fees cannot be paid for by Vosges once the package has been assigned a third-party broker.

VOSGES SHIPPING HOLIDAYS

Our warehouse is closed, and we do not ship packages on the following days, regardless of the day of the week.

January 1st

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

ADDITIONAL QUESTIONS

Feel free to contact our Chocolate Concierge at vosges@vosgeschocolate.com or call 1.888.301.YUMM (9866). You can also live chat with us during regular business hours M-F 9am-5pm CST by clicking the chat icon at the bottom of your screen.